Frequently Asked Questions
Q: Do you sell physical products?
No. Our store sells digital products only. Nothing will be shipped to your physical address.
Q: What will I receive after purchasing?
You will receive access to the digital product described on the product page, such as a PDF, ebook, worksheet or other downloadable resource.
Q: How will I receive my product?
Digital delivery instructions/download access will be provided after successful payment.
Q: Do I need to wait for shipping?
No. These are digital products, so there is no physical shipping.
Q: Can I print my PDF?
If the product description permits personal printing, you may print it for your personal use.
Q: Can I share the PDF with friends or family?
No. Unless the product specifically states otherwise, your purchase is for personal use and the file should not be redistributed.
Q: Can I resell the PDF?
No. Reselling, redistributing or claiming the product as your own is not permitted unless explicit resale rights are provided.
Q: I didn't receive my download. What should I do?
First check your spam, junk and promotions folders. If you still cannot access the product, contact us at durga@thedigitaljournals.com with your order number.
Q: Can I get a refund?
Refund requests are handled according to our Refund & Cancellation Policy. If you have a technical problem accessing your purchase, contact us and we'll help.
Q: What if I accidentally purchased the same product twice?
Contact us with your order details. Duplicate purchases can be reviewed individually.